Frequently Asked Questions

We supply dried herbs, spices, some pantry basics, and most cooking utensils for our in-home cooking service. We may require the use of your oven for baked dishes. We also require a clean and clear kitchen bench and sink. There may be additional costs if we are not able to commence cooking right away. Ask your cook about our condiment service, where we provide some of the ingredients, which we - as passionate cooks - have as standard. They can be supplied by our team for a small additional cost. This is a tool designed to bring the cost of your groceries down , while still working within council regulations.

Once your menu is selected, you will be able to download the list of the ingredients we will require for the cook. You will be asked to remove any of the ingredients not required and we purchase the remainder for you. We will contact you with payment options and preferred delivery time. If the groceries total $75 then delivery is free. The cost of groceries is not included, however your cook may be able to offer our condiment service, where they provide the small portions of pantry staples for a small additional cost. **We use a third party for our shopping service and will always give them the authority to leave if nobody is home. Please be mindful of the selected delivery time and leave a cold bag if you are unable to take delivery at that time.

Absolutely! For a variety of meals, consider our additional dish options or a Double Cook with a friend for twice the selection. Our menu is ever-expanding, so stay updated on our service areas and new meal choices.

Yes, our services are often covered by government programs like the Department of Veteran Affairs, Work Cover, Aged Care packages, and NDIS. Our NDIS meal preparation service is available for Agency, Plan and Self-Managed participants. Note that our post-paid service includes a small admin cost.

Our meals are designed to fit your storage space, with a three-day fridge shelf life and extended freezer storage. Plus, we offer to donate excess meals to families in need through our community support initiative.

Expect 5 dishes totaling a minimum of 25 adult serves for a full cook, perfect for those with a healthy appetite. Smaller portions are available upon request. Expect 3 dishes with a minimum of 15 meals for a mini cook. You can make the meals go even further by adding sides for a complete meal.

With all mainland state and territory capitals and many regional locations, we're expanding rapidly. Email us with your postcode and we will happily help you find a cook nearby - or look for one if we don't yet service your area.

Our cooking service caters to anyone looking for mealtime assistance — busy parents, singles, the elderly, and those with dietary restrictions. It's perfect for anyone who needs a helping hand in the kitchen.

We'll inform you in advance about any specific requirements, such as oven use for baked dishes. We aim to bring everything needed, though occasionally we may ask for items like baking paper or tins.

Definitely! Let us assist in planning your menu for any occasion, allowing you to enjoy your event stress-free. Our meals are designed for easy reheating, so we can come, cook and clean up prior to the event and you can impress your guests with minimal effort.

Choose to use your containers or purchase from us. Meals can be stored in single or double serves, or collectively in larger containers. There's a minimal fee for plastic containers, recommended for single use. In regions where single use containers have been banned, please contact us to discuss our exemption.

Whether you're navigating allergies, embracing a gluten-free lifestyle, or following a specific nutritional plan, we've got you covered. Our menu caters to 20 different dietary requirements. Easy ingredient adjustments are available for your convenience. With a pinch of creativity, we will work hard to ensure that your meals are tailored just for you. For more complex dietary requirements and nutritional plans, please send your recipes to our team to review.